Installation Guidance
Assistance with the standard installation process and initial setup of our products in supported environments.
What is Supported
Defect Fixes
Identifying and resolving bugs found in the latest official releases of our products.
Documented Configuration
Clarification on settings and features described in our official product documentation.
What is NOT Supported
Custom Development
We do not provide free support for code modifications or new features not included in the standard product.
3rd Party Conflicts
Troubleshooting issues caused by third-party packages, integrations, or custom internal code.
General Training
Broad team training outside the documented product scope. We recommend internal onboarding materials for base workflows.
Ticket Requirements
To ensure a speedy resolution, please include the following information in your support request:
- Product Name & Version
- Platform or App Version
- Deployment Type (Cloud, Self-hosted, On-premise)
- Clear Steps to Reproduce the issue
- Server & Browser Logs if applicable
Response Expectations
Our dedicated support team is available Monday through Friday. We strive to acknowledge all tickets within 24-48 hours.
Average Response: 26h